FAQ

GENERAL QUESTIONS
Q: What is Foliet?
A: Foliet is an online store offering a premium selection of knitwear through our exclusive collections — Winter Whimsy and MiniBloom. Our pieces are designed for those who appreciate comfort, quality, and timeless seasonal style for both kids and adults.

Q: What materials are Foliet products made from?
A: Our sweaters are crafted using high-quality, skin-friendly materials like soft wool, breathable knits, and gentle cotton blends — perfect for cozy all-day wear and safe for sensitive skin.

Q: How can I contact Foliet customer support?
A: You can reach our friendly support team by visiting the “Contact Us” page on our website or by emailing us at support@foliet.shop. We’re here to help!

ORDERING AND SHIPPING
Q: How do I place an order on Foliet?
A: It’s easy! Browse through our Winter Whimsy or MiniBloom collections, choose your favorite pieces, and complete your order securely through our checkout.

Q: When will my order be shipped?

• Handling Time: Orders are prepared and packed within 1–2 business days (Monday–Friday).
• Transit Time: Most deliveries arrive within 4–6 business days.
• Cut-Off Time: Orders placed after 5:00 PM (EST) are processed on the next business day.
• Total Delivery Time: Typically 5–8 business days, including processing and shipping.
• Q: What are the shipping costs?
  A: We offer free shipping on all orders — no extra fees or hidden costs.

Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking link via email. You can also visit our “Track Your Order” page on the website for real-time tracking.

Q: What payment methods does Foliet accept?
A: We support a wide range of secure and convenient payment options, including:

Credit & Debit Cards

• PayPal
• Venmo

RETURNS AND EXCHANGES
Q: What is Foliet’s return policy?
A: We offer a 30-day hassle-free return policy. If you're not fully satisfied, you can return your order within 30 days of delivery. See our Return Policy page for full details.

Q: How do I initiate a return or exchange?
A: Just head over to the “Returns” section of our website and follow the step-by-step instructions. Need assistance? Our support team is always ready to help.

Contact Information